Business Process Associate - Operations Support

Operations Support Associates (6) — Make Every Interaction Count (Rotational Shift, Manesar site based) (Open)

Job Description

• Job Posting Description
  Job Posting Description
  Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
  
  
  
  Operations Support Associates (6) — Make Every Interaction Count
  
  We’re looking for 6  detail‑oriented, customer‑focused Operations Support Associates to join our dynamic operations team. In this back‑end support role, you’ll be the steady hand behind critical communications, incident documentation, and smooth operational workflows. If you excel at problem‑solving, multitasking, and delivering outstanding service, this role is built for you.
  
  What You’ll Do
  
  • Be the first line  of support: Respond to employee inquiries about workplace incidents, travel, and operational issues — and drive proactive outbound follow‑ups, escalations, and compliance checks.
  • Turn complexity into clarity: Draft, log, and escalate detailed incident reports with accuracy and urgency.
  Practices empathetic active listening to capture customer needs and deliver flawless process execution.
  • Keep operations running cleanly: Ensure data is accurate, up‑to‑date, and ready for forecasting, performance tracking, and compliance needs.
  • Shape better processes: Identify improvement opportunities, contribute ideas during team reviews, and help tighten operational efficiency.
  • Grow and share knowledge: Stay ahead of process updates and new functionalities while actively contributing to team learning.
  • Maintain operational excellence: Keep process documents, escalation matrices, and contact rosters aligned with ISO and audit standards.
  • Work smart with the right tools: Use enterprise platforms and mobile apps to track and report incidents.
  • Tell the story with data: Generate periodic reports on trends and system performance while supporting audits and executive reporting.
  • Collaborate for impact: Partner with internal teams to drive smooth, timely resolution of issues.

Qualifications

Job Posting Qualifications
What You Bring

• Ability to work rotational shifts, including evenings and nights.
• Strong verbal and written communication skills with active listening and a customer‑service mindset.
• High computer literacy and comfort adopting new tools and apps.
• Analytical thinking, attention to detail, and sound decision‑making—especially under pressure.
• Professionalism and urgency when handling sensitive or time‑critical situations.
• Strong organizational skills and the ability to thrive in a dynamic, multicultural environment.
• Capability to resolve straightforward issues within established processes.

Work Mode & Schedule

• On‑site
• Rotational shifts: General, Evening & Night (7‑day operational support)

Additional Details

This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

Occasional

Shift:

Day

Duration:

No End Date

Job Function:

Administration

Experience Level

Entry Level