Job description

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Role: Team Leader, Operations

Designation: Team leader 

Years of experience: (3-8) Years

Role:- Team Leader, Operations 

Role and Key Responsibilities:

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: Responsible for the day-to-day supervision of a group of call center associates including work 

: Regularly impart effective coaching to team members, enabling consistent high-performance delivery

: Identify performance related issues, develop an action plan for improvement and implement corrective action plans

: Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

 Communicate expectations to employees and provide timely updates

: Provide subject matter expertise in handling escalated customer calls as needed

: Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. 

: Schedule and organize team activities Stay current on internal work processes, policies and procedures. 

: Attend required manager development training

Education:

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UG: Any Graduate

Contact: 6309774545