Customer Care Executive

Non-voice 

To review and analyze the order status on client’s CRM.

To handle verification process and raise disputes for all the eligible orders.

To highlight any anomalies in processing disputes.

 To resolve queries related to orders, provide product information  Real time update on CRMs by capturing the data  Identifying order disputes basis the date range. Gather data through observations, reports, and direct interactions with clients or customers. Voice:  Conduct verification calls and handle communication in voice processes to verify refund/order status, ensuring accuracy and compliance with guidelines  Identify and escalate priority issues to the customer/clients via appropriate channels  Maintain a positive, empathetic, and professional attitude on call at all times  Meet or exceed call handling and quality targets set by the company.  Stay updated with product knowledge and system changes.