Area Service Manager

Paytm

Mangalore

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Area Service Manager - Mangalore / Bengaluru / Bagalkot.

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

Ø Capable to handle minimum 20 to 25 FSE’s (on-roll).

Ø Base Location Geographical knowledge required.

Ø Team handling & motivation

Ø Handling merchants complaints day to days basis

Ø Allocation of the complaints to the FSE’s based on pin codes.

Ø He should aware of the TaT closer (with in the time line) minimum 48 hours

Ø Device return pic-up from merchant by service team (FSE’s).

Ø Team follow-ups on merchants complaints vs closer part.

Ø Finally Team (FSE) productivity responsibility.

Job role