Subject Matter Expert
Unifycx
Subject Matter Expert
Unifycx
Mangalore
₹30,000 - ₹45,000 monthly
Fixed
₹30000 - ₹45000
Earning Potential
₹45,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
Urgently hiring
18 applicants
Job Description
Title: Subject Matter Expert (SME) - Voice
Location: Mangalore/Mangaluru
Shifts: Rotational including night shifts
Role & responsibilities
Subject Matter Expert (SME) in a 24/7 remote support team focused on security and privacy products (e.g., antivirus, VPN, cloud storage).
The SME handles advanced technical support, manages escalations from Tier 2 staff, resolves complex issues via calls(Voice support), analyzes trends to improve processes, and collaborates with teams like engineering and QA.
Key qualifications include 2+ years in Tier 2 support, strong troubleshooting skills across platforms (Windows, macOS, Android, iOS), excellent communication, and proficiency in tools like Zendesk or CRM systems.
The role emphasizes problem-solving, mentoring, and driving customer satisfaction in a fast-paced environment.
Interested, please drop your updated resume to sanjana.b2@unifycx.com
Job role
Work location
Mangalore, Karnataka, India
Department
Engineering - Hardware & Networks
Role / Category
Telecom
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
English level
Good (Intermediate / Advanced) English
Age limit
20 - 40 years
Gender
Any gender
About company
Name
Unifycx
Address
Mangalore, Karnataka, India
Job posted by Unifycx
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