Job Description

Role : Tr Customer Support Officer - BPO

Location : Pune/Mangalore

Who are we looking for?

 Graduate freshers with excellent communication skills

 Analytical skills

Technical Skills:

 Operating the computer- Intermediate

 MS Office - Intermediate

 Avaya/Phone Operating skills – Beginner

 Fluent in Spoken and written English with effective Business Communication

 Communication in neutral accent over phone

 Active listening and probing skills

 Basic knowledge of Insurance

 Typing Speed 30 WPM

Process Skills:

 Respond to customer queries via inbound/outbound calls and emails within defined SLA’s

 Record interaction using client system with proper classification

 Refer Knowledge base and perform task as per defined process

 Follow up and closure of interactions to ensure customer satisfaction

 Passionate about customer service

 Comfortable with Rotational shifts, extended working hours and weekly offs.

 Candidate should clear the V&A and online typing tests

Behavioral Skills :

 Positive energy

 Positive attitude

 Self learner

Qualification:

 Any Graduate, Freshers can apply

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.