Property Manager

About Zolo

ZoloStays stands out as the leading provider of managed co-living spaces in India, catering to the needs of both working professionals and students.Backed by over $100 Mn funding from Nexus Venture Partners, IDFC Alternatives, and Mirae Asset, we have swiftly emerged as one of the fastest-growing co-living players in the market.

Zolo is always evolving. We believe in constantly raising the bar and pushing ourselves to new heights. This means that we are always looking for ways to improve and innovate, whether it is through new technology, betterdesign, or more efficient processes. By embracing this principle, we have become one of the most dynamic and forward-thinking companies in the coliving industry.

Finally, Zolo is more than just a coliving platform. We are a community that fosters growth and personal development. Our founders believed that potential, not just pedigree, was the key to success, and that is why they built Zolo around the principle of thinking like an owner. Hence, we seek passionate individuals ready to innovate, flapping their wings outside of the traditional 9-to-5 schedule!

What will you do in a nutshell?

Associate Customer Experience Manager

• Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi, Laundry, Hostel Management); Should be able to handle at least 4-5 properties/hostels
• Team handling ; Should be able to manage a team of Caretakers, Wardens and Blue collared staff; Should be able to keep the team motivated and focussed; Should be able to handle a team of 1-2 wardens and 15-20 BCS
• Maintain discipline and ensure all registers and sheets are maintained perfectly
• Maintain a Customer Satisfaction Score of 4+ out of 5 across all services
• Process compliance; Central (Internal and external processes) Training and development of the team ; Should have the ability to make the team gradually grow from a professional and personal standpoint
• Escalation handling; Handle escalations pertaining to daily operations.

What qualifications can enhance the chances of shortlisting?

• Bachelor's degree in any field.
• Good communication skills in English and any regional language.
• Basic understanding of Customer handling and operations.
• Proactive and team-oriented.

Why could Zolo be a ideal fit for you ?

Looking for a workplace that values learning and growth? Zolo is the perfect place for you! Our employee-friendly policies and talented team members create a dynamic environment where you can thrive. We're a close-knit group of professionals who are passionate about excellence and supporting one another. Don't miss out on the opportunity to join a team that's constantly pushing the boundaries! If you're a top talent looking for an exciting and fruitful experience, then apply now to become a part of the Zolofamily. Trust us, it will be a journey you won't want to miss!