Front Desk Receptionist

Job Overview

· Jeena Sikho Lifecare Ltd. is seeking a polite, organized, and customer-focused Front Desk Executive to manage reception and front office operations.

· The role involves welcoming visitors, handling patient inquiries, coordinating appointments, and ensuring smooth front desk functioning while maintaining a professional and positive first impression of the organization.

Key Responsibilities

· Greet patients, visitors, and guests courteously and assist them with inquiries.

· Manage patient registration, appointment scheduling, and walk-in coordination.

· Handle incoming calls, emails, and front desk communications efficiently.

· Maintain visitor logs, patient records, and front office documentation.

· Coordinate with doctors, nurses, and internal departments for smooth patient flow.

· Handle billing support, receipts, and basic cash handling if required.

· Ensure cleanliness, organization, and discipline at the reception area.

· Address patient concerns or escalate issues to the concerned department.

· Follow hospital policies, SOPs, and confidentiality guidelines at all times.

Key Requirements

Experience· 1–2 years of experience in the front desk, reception, or customer service role preferred.

Educational Qualification· Graduate in any discipline

· Diploma or certification in Front Office / Hospitality will be an added advantage.

Skills· Excellent verbal and interpersonal communication skills.

· Basic computer knowledge (MS Office, email handling, data entry).

· Pleasant personality with a professional attitude.

· Strong organizational and multitasking abilities.

· Ability to handle patients and visitors with empathy and patience.

Compensation & Benefits

· Benefits:

o Provident Fund (PF) as per statutory norms

o Other benefits as per company policy