Front Office Executive

Patient and visitor services

• Greeting and directing: Welcome patients and visitors, provide them with information, and guide them to the appropriate departments or staff.
• Patient check-in/check-out: Assist with patient intake and discharge procedures.
• Answering inquiries: Respond to questions and concerns from patients, visitors, and callers.
• Comforting patients: Help reduce patient anxiety by anticipating needs and providing a comforting presence. 

Administrative and clerical tasks 

• Scheduling: Schedule, reschedule, and confirm patient appointments.
• Record management: Register patients, create new files, and update patient records with demographic and personal information.
• Communication: Answer and direct phone calls, handle incoming and outgoing mail and faxes, and communicate with other hospital staff.
• Documentation: Ensure all patient information is accurately documented and maintain the confidentiality of patient information according to privacy regulations like HIPAA. 

Financial and billing support

• Payment processing: Collect co-pays and other patient fees.
• Insurance and billing: Verify insurance coverage, assist with processing claims, and handle billing inquiries. 

Office management

• Facility maintenance: Keep the reception and waiting areas clean, organized, and welcoming.
• Supply management: Monitor and reorder necessary office supplies and maintain equipment.