Receptionist / Front Office Executive

About Us:Rajvanshi Advance Hair Planet is a leading hair restoration and treatment clinic committed to providing top-quality hair care solutions. We focus on customer satisfaction and excellence in service.

Job Summary:We are looking for a well-spoken, professional, and customer-oriented Front Office Executive to manage our reception area and provide administrative support. The ideal candidate will be responsible for handling patient inquiries, appointments, and ensuring a smooth experience for all visitors.

• Key Responsibilities:Greet and assist patients with a warm and friendly attitude.
• Manage phone calls, WhatsApp inquiries, and emails professionally.
• Schedule and confirm patient appointments.
• Maintain and update patient records in the clinic’s system.
• Coordinate with doctors, technicians, and other staff for seamless operations.
• Handle billing, payment processing, and invoice generation.
• Address patient queries regarding treatments and procedures.
• Ensure the front desk and waiting area are clean and well-organized.
• Communicate clinic policies and provide necessary information to patients.
• Manage stock of brochures, forms, and other front-office supplies.
• Requirements:Experience: 1-3 years in a front office or customer service role (experience in a clinic/hospital is a plus).
• Education: Minimum HSC (12th pass) or Bachelor's degree in any field.
• Skills:Strong communication and interpersonal skills.
• Proficiency in MS Office (Word, Excel) and basic computer knowledge.
• Ability to handle multiple tasks efficiently.
• Well-groomed, professional, and courteous behavior.
• Fluency in English and Hindi (additional languages are a plus).
• Preferred Qualities:Experience in the healthcare or beauty industry.
• Knowledge of medical or clinic management software.
• Ability to work in a fast-paced environment with patience and professionalism.
• Benefits:Competitive salary package.
• Incentives based on performance.
• Growth opportunities within the clinic.
• Friendly and professional work environment.