Sales Coordinator

Job description:

Job Overview: We are looking for a highly motivated and detail-oriented Sales Coordinator to join our Sales team at AguaClan Water Purifiers Pvt Ltd. The ideal candidate will be responsible for supporting the sales team in managing customer inquiries, processing orders, maintaining records, and ensuring smooth coordination between the sales team and other departments. You will play a key role in ensuring that our customers' needs are met efficiently and professionally.

Key Responsibilities:

• Sales Support: Provide administrative support to the sales team by preparing sales reports, maintaining customer records, and managing schedules.
• Order Management: Process orders and ensure timely delivery, follow up with customers, and coordinate with the logistics team for on-time product shipment.
• Customer Communication: Handle customer inquiries, respond to queries, and provide product information or resolve issues as needed.
• Data Management: Maintain accurate and up-to-date customer databases, sales reports, and records of communication.
• Team Coordination: Liaise between the sales team, finance, and logistics to ensure smooth order processing and timely execution of sales projects.
• Sales Reporting: Assist in preparing weekly/monthly sales reports, forecasts, and performance tracking for senior management.
• Documentation: Ensure all sales documents are accurately prepared and properly filed.
• Customer Feedback: Collect and communicate customer feedback to the appropriate team members for continuous improvement.
• Follow-Up: Regularly follow up with customers regarding pending orders, feedback, or product inquiries.

Skills and Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Minimum 1-2 years of experience in sales coordination or customer service, ideally within the water purification or related industries.
• Strong organizational skills and attention to detail.
• Excellent communication skills (verbal and written).
• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and CRM software.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• Strong interpersonal skills and a team player.
• Problem-solving and conflict resolution abilities.
• Ability to work independently and collaborate with cross-functional teams.