Counter Sales (Cake Shop) Roles and Responsibilities Handle walk-in customer queries. Convert walk-in customers into maximum sales. Keep a count of the stock at the store. Up selling & Cross-selling of accessories. Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. Integrity Job requires being honest and ethical. Initiative Job requires a willingness to take on responsibilities and challenges. Stress Tolerance Job requires dealing calmly and effectively with high difficult customers. Skills Communication- Ability to communicate clearly with the customers and giving product knowledge. Interpersonal-Interacting with the customers and maintaining healthy relationships with them. Sales oriented- Capability to drive the sales of the company Persuasion- Ability to convince the customers to buy the products by explaining the features of the same.