Customer Care Executive

We are looking for a proactive and customer-focused Customer Care Executive to manage inbound and outbound calls, address customer inquiries, resolve issues, and ensure a high level of customer satisfaction. The role requires excellent communication skills, quick problem-solving ability, and a professional approach to handling customer interactions.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and timely manner.
• Respond to customer inquiries, requests, and complaints via phone.
• Provide accurate information about products, services, pricing, and processes.
• Resolve customer issues efficiently or escalate them to the relevant department when required.
• Maintain detailed records of customer interactions in CRM or internal systems.
• Follow up with customers to ensure issue resolution and satisfaction.
• Maintain call quality standards, response time, and service KPIs.
• Identify customer needs and provide appropriate solutions or guidance.
• Adhere to company policies, call scripts, and service procedures.

Requirements

• Education: Graduate or Diploma in any field.
• Experience: 0–3 years in customer service, call center, or support roles.
• Communication: Excellent verbal communication and listening skills.
• Language: Fluent in English and at least one regional language (Hindi preferred).
• Technical Skills: Basic computer knowledge and familiarity with CRM systems.
• Soft Skills:
• Strong problem-solving ability
• Patience and empathy with customers
• Ability to handle high call volumes
• Good time management and multitasking skills

Preferred Qualifications

• Experience in BPO / Call Center / Customer Support roles.
• Experience with ticketing systems or CRM tools.

Key Performance Indicators (KPIs)

• Call handling efficiency
• Customer satisfaction score (CSAT)
• First call resolution rate
• Response and follow-up time

Location: Preferred from Mira Bhayandar or near by location