International BPO Executive
Filant Consultancy
International BPO Executive
Filant Consultancy
Mira-Bhayandar
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Work from Office
Full Time
Night Shift
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Interview Details
Job highlights
2 applicants
Benefits include: Food/Meals, 5 working days
Job Description
- Customer Communication: Handling phone calls with international clients professionally to answer inquiries, solve problems, or provide information.
- Issue Resolution: Resolving customer complaints effectively, demonstrating empathy, and escalating complex issues to supervisors.
- Data Maintenance: Accurately updating customer interaction records and maintaining documentation in the CRM system.
- Target Adherence: Meeting or exceeding key performance indicators (KPIs) such as average handling time (AHT), customer satisfaction (CSAT), and quality metrics.
- Policy Compliance: Following company protocols, script guidelines, and security procedures. Expertia AI +4
Job role
Work location
Mira Road East, Mira Bhayandar, Maharashtra, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Filant Consultancy
Address
Mira Road East, Mira Bhayandar, Maharashtra, India
Job posted by Filant Consultancy
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