Restaurant Captain

Bangtan Lounge is looking for an experienced and energetic Restaurant Captain to oversee daily floor operations, ensure excellent guest service, and lead the service team. The ideal candidate should have strong leadership skills, good communication, and prior experience in handling restaurant floor service. Key Responsibilities:

• Supervise and manage daily restaurant floor operations.
• Lead and coordinate with stewards and service staff.
• Ensure smooth service and high guest satisfaction.
• Take guest orders and assist with recommendations when required.
• Handle guest queries, feedback, and complaints professionally.
• Maintain hygiene, cleanliness, and service standards on the floor.
• Coordinate with the kitchen team for timely order delivery.
• Train new service staff and maintain discipline in the team.
• Ensure proper table setup and service presentation.

Requirements:

• 2–5 years of experience as a Restaurant Captain / Senior Steward.
• Good communication skills (English & Hindi preferred).
• Leadership and team management ability.
• Strong customer service skills.
• Ability to work in a fast-paced restaurant environment.
• Knowledge of POS systems and basic restaurant operations.