Service Engineer

Roles & Responsibilities:

 Perform INSTALLATION of all Equipment. Provide demo for the installed product and inform

about pros and cons for maintenance of it.

 Attend BRAKDOWN/SERVICE/CALIBRATION/LAB SHIFTING calls

 Escalate service complaints/ repair issues to reporting manager/HO if the issue is not resolved at

site

 Follow up with HO/Customers for PO/Invoice/Payment on regular basis & update Zonal

Manager

 Promote FILTERS/ other spares / new equipment as per the customers requirement in LAB

 Send faulty spare to HO with respective FIR

 Maintain stock in hand list regularly and get verified with HO/Zonal Manager regularly

 Maintain proper schedule to get analyzers calibrated as per recommended intervals

 Update yourself with complete knowledge of all the products

 Coordinate with customers regarding issues with equipment or LAB readiness for installation

 Interacting with customers on a regular basis related to service queries and requirement of

spares, service support etc

 Send the reports of job done to HO and reporting manager on daily basis

 Generating revenue by way of AMC, Service calls, calibration and spare sales