Field and Operations Manager

As a Field and Operation Manager (FOM), you will manage the field operations team and partner closely with restaurant partners and delivery personnel to ensure smooth and efficient day-to-day operations.

What purpose would you 'serve'

• Oversee field operations, ensuring that all delivery processes run smoothly, on time, and in alignment with Zomato's standards.

• Manage the performance and motivation of delivery partners (DPs), swiftly addressing operational challenges to ensure top-notch service.

• Collaborate with restaurant partners to educate them on best practices, ensure timely order processing, and maintain high-quality standards for a customer-centric experience.

• Use data-driven insights to monitor field performance, improve operational processes, and meet key KPIs and SLAs efficiently.

• Gather on-ground insights and proactively recommend real-time product improvements to ensure Zomato consistently delivers exceptional service and maintains the highest quality standards.

• Create field strategies to solve operational bottlenecks at pick-up or drop-off hotspots, enhancing efficiency.

• Expand EV infrastructure to support the goal of \"Complete Electric Deliveries by 2030\" •Proactively resolve delivery-related issues, always keeping customer satisfaction at the forefront.

What you need to bring to the 'table'

• Bachelor's degree in Operations Management, Logistics, Supply Chain, or a related field.

• A minimum of 2 years of experience in operations, logistics, or similar roles.

• Experience working with diverse teams, including restaurants, delivery partners, and cross-functional departments, to drive operational success.

• Ability to handle multiple tasks and adjust to dynamic work environments while maintaining professionalism.

• Passion for driving sustainability initiatives, including deploying EV infrastructure and expanding the EV fleet.

Send your resume to joinus@zomato.com with the subject line: FOM | [Preferred Location]