Alassian Admin

We are seeking a skilled Atlassian Administrator to oversee and enhance our Atlassian toolset. This position demands a robust technical foundation, the capability to craft tailored workflows, and the experience necessary to ensure integration for efficient operations.

Responsibilities

Atlassian Product Administration:

• Administer and sustain the comprehensive suite of Atlassian products, including Jira Software, Jira Service Management, Confluence, Bitbucket, Opsgenie, Bamboo, Trello, and Crowd.
• Configure and customize tools to meet organizational requirements and adhere to industry best practices.
• Ensure system stability, security, and compatibility across both cloud and on-premise Atlassian environments.

Workflow and Process Optimization:

• Design, implement, and refine workflows utilizing Jira and other Atlassian tools to support various business functions.
• Collaborate with stakeholders to gather requirements and develop customized workflows, automation, and processes for project management, service requests, and software development.
• Utilize Jira Automation and scripting tools (e.g., Groovy, ScriptRunner) to streamline operations and reduce manual tasks.

Integration and Automation:

• Integrate Atlassian tools with each other and third-party applications (e.g., Slack, ServiceNow, GitHub, Jenkins).
• Ensure consistent data flow among Jira, Confluence, Bitbucket, Bamboo, and external systems using REST APIs and plugins.

User Support and Collaboration:

• Educate end-users, team leads, and project managers on best practices for using Jira Software, Trello, and other Atlassian tools in Agile frameworks like Scrum and Kanban.
• Assist IT teams in managing incidents, service requests, and problem tickets in Jira Service Management.
• Foster collaboration across teams by promoting the use of Confluence for centralized knowledge sharing and documentation.

System Maintenance and Training:

• Monitor system performance, conduct health checks, and proactively address potential issues.
• Plan and perform system upgrades and migrations with minimal disruption.
• Serve as the subject matter expert for Atlassian tools, creating documentation for configurations, workflows, processes, and best practices for end-users.

Key Qualifications

Experience:

• 3+ years of hands-on experience administering Atlassian products (e.g., Jira Software, Jira Service Management, Confluence, Bitbucket).

Project Management:

• Strong knowledge of Agile methodologies and project management practices.

Technical Expertise:

• Advanced configuration of workflows, schemes (permissions, notifications, issue types, and field configurations), custom fields, and automations.
• Proficient in managing spaces, permissions, templates, and integrating Atlassian tools with other platforms.
• Skilled in scripting languages (e.g., Groovy for Jira ScriptRunner, JavaScript, Python) and using Atlassian automation rules or add-ons (e.g., Automation for Jira, Jira Misc Workflow Extensions).
• Capable of developing and deploying custom plugins via the Atlassian SDK.
• Advanced usage of JQL (Jira Query Language) for complex searches and reporting.
• Experienced in installing, configuring, and managing Atlassian Marketplace add-ons (e.g., Tempo, Insight, EazyBI).
• Knowledgeable in utilizing Atlassian REST APIs for system integrations and data manipulation.
• Ability to troubleshoot performance issues with Jira or Confluence and efficiently archive old projects/data for better performance.
• Manage instance upgrades, migrations, and backups, ensuring compliance with security policies alongside Cloud Ops and SecOps teams.