Chat Support Representative

Job description

Job Description- Chat Support Executive

Chat Support

Role Overview

We are hiring Chat Support Executives to manage customer interactions through chat platforms. The role involves resolving customer queries efficiently while maintaining high standards of accuracy, professionalism, and customer satisfaction.

Key Responsibilities

• Handle customer queries via chat in a timely and professional manner
• Provide accurate information and resolve issues effectively
• Maintain quality standards, compliance, and customer satisfaction metrics
• Document interactions clearly and accurately
• Adhere to shift schedules, attendance, and company policies

Assessment & Skill Requirements

• Versant Score: Minimum 58
• Typing Speed: Minimum 30 WPM
• Typing Accuracy: 90% or above
• Strong written communication skills
• Basic computer knowledge and multitasking ability

Eligibility Criteria

• Education: Minimum 10+2 (Graduates are welcome)
• Experience: Freshers and experienced candidates can apply
• Age: Minimum 18 years
• Note: Candidates currently pursuing any course are not eligible

Work Schedule

• Working Days: 5 days a week
• Shift Duration: Rotational shifts of 10 hours
• Weekly Off: Rotational
• Leave Policy: No planned leaves allowed during the first 3 months

Compensation & Benefits

• Salary: 22500
• PLI: 2,240
• Operating Model: Work from Office

Additional Benefits

• Cab Facility: Available for female employees during night shifts (9:00 PM 6:00 AM)

Interested candidates can share resume on:

8968077703 or Peyush.peyush@teleperformance.com