Client Support Executive

Customer Support and Retention Executive

About FunDaFunDa is a fast-growing virtual fitness community providing guaranteed health results through live Zoom sessions. We are looking for an empathetic and results-driven individual to be the voice of our brand.

The Role: Support & SalesThis dual-role position is the key link between our community and the management team. You will be responsible for ensuring client satisfaction while proactively driving program renewals and sales growth.

• Key Responsibilities Client Support: Manage all member inquiries (Zoom, timings, program structure, and technical help) quickly and with high empathy via WhatsApp and phone. Resolve issues efficiently to safeguard client satisfaction (CSAT).
• Retention & Sales: Proactively contact existing clients to secure program renewals and upsells. Identify opportunities to sell specialized add-ons (diet plans, workshops, etc.) based on member needs.
• Feedback & Community: Track client activity, manage community engagement, and provide summarized client feedback to management.
• Essential Qualifications Experience: 1+ years in customer-facing support or retention role.
• Communication: Good written and verbal skills in English and Hindi (Hinglish).
• Mindset: High level of empathy, patience, and a proactive, sales-oriented attitude toward renewals.
• Technical Skills: Comfortable using WhatsApp Business, Zoom, and basic CRM/data tracking tools.
• Why Join FunDa?Flexible, remote working environment.
• Competitive salary with significant bonuses tied to retention and renewal targets.
• Work with a supportive, mission-driven female-focused community.

Ready to be the heart of our community? Apply by sending your resume to

kaurkamal05923@gmail.com