CRM Cum Operations Manager

Job Summary

Sasteghar.com is looking for a highly organized and experienced Operations Manager to oversee daily business operations, streamline internal processes, manage documentation & compliance, and act as a key liaison between internal teams and external stakeholders. The ideal candidate will play a critical role in ensuring operational efficiency, process discipline, and business scalability.

Key Responsibilities

Operations & Process Management

• Oversee day-to-day operations across sales, CRM, site visits, documentation, and back-office functions.
• Design, implement, and improve SOPs to ensure smooth and standardized operations.
• Monitor operational KPIs, turnaround time, and team productivity.

Documentation & Compliance

• Handle end-to-end real estate documentation including agreements, allotment letters, booking forms, and coordination for registry-related paperwork.
• Ensure compliance with RERA guidelines, company policies, and legal requirements.
• Maintain accurate records and audit-ready documentation.

Liaison & Coordination

• Act as a liaison between builders, channel partners, legal teams, banks, and internal sales teams.
• Coordinate with finance teams for payment tracking, commissions, invoicing, and reconciliation.
• Support management with reports, MIS, and operational insights.

Team Management

• Lead and supervise operations executives and support staff.
• Conduct training, performance monitoring, and workflow planning.
• Ensure discipline, accountability, and adherence to company processes.

Client & Stakeholder Support

• Resolve operational escalations related to bookings, documentation, and post-sales processes.
• Ensure a smooth customer experience from booking to possession support.

Required Skills & Competencies

• Strong experience in real estate operations, documentation, and liaison work.
• Excellent organizational and multitasking abilities.
• Strong communication and coordination skills.
• Proficiency in CRM systems, MS Excel, Google Sheets, and MIS reporting.
• Problem-solving mindset with attention to detail.
• Ability to work under pressure and manage multiple stakeholders.