Customer Care Executive

Job Description:

We are looking for a Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer queries, providing accurate information, and ensuring a high level of customer satisfaction through excellent service.

Key Responsibilities:

Handle customer inquiries via phone, email, chat, or in person

Resolve customer complaints and issues in a timely and professional manner

Provide product and service information to customers

Maintain accurate records of customer interactions and transactions

Follow up with customers to ensure issue resolution

Coordinate with internal teams to resolve customer concerns

Meet daily/weekly customer support targets and service standards

Skills & Requirements:

Good verbal and written communication skills

Strong problem-solving and listening skills

Customer-focused and patient approach

Basic computer knowledge (MS Excel, CRM systems)

Ability to work in shifts, if required

Experience:

0–3 years (Freshers can apply)

Qualification:

Graduate / Undergraduate in any discipline