Customer Relations Executive

We are looking for an experienced customer relationship Executive to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales managers to ensure that all staff preserve relationships with clients.

Roles & Responsibilities

• Building and maintaining profitable relationships with key customers.
• Overseeing the relationship with customers handled by your team.
• Resolving customer complaints quickly and efficiently.
• Keeping customers updated on the latest products to increase sales.
• Meeting with managers in the organization to plan strategically.
• Expanding the customer base by upselling and cross-selling.
• Understanding key customer individual needs and addressing these.
• Conducting business reviews using CRM programs.
• Knowing your competition and strategizing accordingly.
• Maintaining the payment sheet and keeping a record related to the payments accordingly through proper MIS.
• To increase the customer base, you need to visit the customer at alternative times for the meeting.
• Managing and keeping a record of all customer-related connections.
• Making calls to the customers for payment collection.

Job Specification:

• A bachelor’s degree in administration or a related field.
• A minimum of 1-3 years of experience.
• Excellent interpersonal and communication skills.
• Proficient in all Microsoft applications.
• Superior product knowledge.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction

Benefits & Upgradation

• Performance-based incentives
• Growth oriented Bonuses and promotions