Customer Relationship Executive (CRE)

We are looking for a smart, confident, and customer-focused Female Customer Relationship Executive (CRE) who can build strong relationships with clients, handle customer queries professionally, and support business growth through excellent service and follow-ups.

The ideal candidate should be good at communication, coordination, and customer handling, with a positive and solution-oriented attitude.

Key Responsibilities

• Build and maintain long-term relationships with existing customers
• Act as the primary point of contact for assigned customers
• Handle customer queries, concerns, and complaints in a timely manner
• Provide customers with updates on new products, services, and offers
• Coordinate with sales, operations, and management teams
• Identify opportunities for upselling and cross-selling
• Understand customer needs and offer customized solutions
• Maintain and update customer records in CRM systems
• Prepare MIS reports, payment follow-ups, and customer documentation
• Conduct regular customer follow-ups for payment collection (professionally)
• Conduct customer satisfaction surveys and share improvement insights
• Track market trends and competitor activities
• Visit customers when required to strengthen relationships

Required Skills

Excellent verbal & written communication skills

• Strong customer handling & relationship management skills
• Problem-solving and conflict resolution ability
• Basic knowledge of CRM software
• Proficiency in MS Excel, Word & Email communication
• Follow-up and coordination skills
• Time management and multitasking
• Negotiation and persuasion skills
• Customer satisfaction & service mindset
• Education & ExperienceGraduate (BBA, B.Com, BA, or equivalent preferred)
• 2–3 years experience in Customer Relationship / Client Servicing / CRE role
• Fresher with excellent communication may also apply
• Who Can Apply Female candidates only
• Candidates with prior experience in CRE / Customer Support / Client Relationship
• Immediate joiners preferred

Salary & Benefits

• Competitive salary (as per experience)
• Performance-based incentives
• Growth-oriented bonuses & promotions
• Supportive work environment
• Career growth opportunities