Customer Support Executive

Respond to customer queries via phone, email, chat, or social media in a timely and professional manner

Resolve customer complaints and issues with patience and empathy

Maintain accurate records of customer interactions and transactions

Provide product/service information and guidance to customers

Escalate complex issues to the appropriate internal teams when necessary

Follow up with customers to ensure resolution and satisfaction

Adhere to company policies, procedures, and quality standards

Identify recurring issues and suggest process improvements