Debt Collection Executive

We are seeking a Debt Collection Executive to manage delinquent accounts for customers who previously held liabilities with Middle East banks. The role involves contacting customers of Indian nationality who have outstanding obligations with Gulf-region financial institutions, negotiating settlements, and ensuring timely updates in the CRM system.

• Contact customers with outstanding liabilities from Middle East banking portfolios through phone calls, emails, and messaging platforms.
• Follow up with customers to recover overdue payments and negotiate settlements on total outstanding balances.
• Maintain professional communication while working toward mutually agreeable repayment or settlement plans.
• Update all interactions, payment commitments, and settlement details in the CRM system accurately and timely.
• Conduct customer tracing activities using available information from bank application forms and internal records.
• Track and monitor assigned accounts to ensure consistent follow-up and recovery progress.
• Escalate complex cases or disputes to supervisors when required.
• Ensure compliance with company policies and banking regulations during all collection activities.
• Good verbal and written communication skills in English (knowledge of Arabic is an advantage but not mandatory).
• Ability to handle difficult conversations professionally.
• Proficiency in CRM systems and MS Office tools.
• Strong analytical and tracing skills to locate customers based on limited information.
• Negotiation & conflict resolution
• Customer handling and communication
• Persistence and follow-up discipline
• Attention to detail in documentation and CRM updates
• Ethical and compliant collections practices
• Recovery and settlement targets
• Call productivity and follow-up efficiency
• Accuracy and timeliness of CRM updates
• Compliance with collection guidelines
• Competitive salary with performance-based incentives
• Opportunity to work with international banking portfolios
• Professional growth in the financial recovery and collections domain