IT Automation & VoIP Specialist

• Key Responsibilities
• 1) Workflow & AutomationDesign, maintain, and improve business automation workflows
• Build integrations between internal tools and Google Sheets / CRM
• Monitor bots and automations and fix issues when they break
• Ensure data flows smoothly between systems every day
• 2) AI & Voice SystemsSet up and manage AI-based voice agents and automation tools
• Fine-tune scripts, logic, and performance of AI callers
• Connect AI systems with spreadsheets or CRM
• Track performance and suggest improvements
• 3) VoIP & Calling InfrastructureSet up and manage business VoIP phone systems
• Handle multiple phone numbers and call routing
• Configure call recordings, tracking, and reporting
• Troubleshoot call quality or connection issues
• 4) Data ManagementKeep lead data organized in Google Sheets
• Create simple dashboards for tracking calls and leads
• Ensure clean and usable data for the sales team

Required Skills

• Experience with at least one automation tool: n8n, Make, Zapier, UiPath, or Python
• Strong working knowledge of Google Sheets + APIs
• Experience with VoIP tools (Twilio, 3CX, RingCentral, or similar)
• Experience with AI tools or automated calling systems

Good to Have

• Python or JavaScript
• Basic CRM knowledge (Zoho, GoHighLevel, HubSpot, etc.)