Operations Coordinator

(Zorgers Home Healthcare)

• 1. Client Relationship ManagementAct as the primary point of contact for patients and their families.
• Build and maintain strong long-term relationships with clients.
• Understand patient needs and recommend suitable home healthcare services.
• Maintain regular follow-ups to ensure satisfaction and service continuity.
• 2. Client Onboarding & Service CoordinationHandle new client inquiries, service requests, and admissions.
• Coordinate with nurses, caregivers, physiotherapists, and operations teams to arrange care services.
• Ensure smooth onboarding of new patients and proper care planning.
• 3. Complaint Resolution & SupportHandle client complaints or service issues and resolve them quickly.
• Ensure service quality and quick turnaround time for problem resolution.
• Escalate complex issues to management if needed.
• 4. Service Quality & Client SatisfactionConduct regular feedback calls or visits with clients.
• Monitor service quality and caregiver performance.
• Ensure patients receive safe, reliable, and compassionate home care.
• 5. Coordination with Internal TeamsWork closely with operations, scheduling, and medical teams.
• Coordinate caregiver schedules, patient visits, and service updates.
• Maintain clear communication between clients and internal staff.
• 6. Documentation & ReportingMaintain client records and service data in CRM/ERP systems.
• Prepare client reports, service updates, and feedback reports for management.
• Track client interactions and service performance.
• 7. Business Growth & ReferralsIdentify opportunities to upsell or cross-sell additional healthcare services.
• Build relationships with hospitals, doctors, and referral partners.
• Help increase the company’s client base and revenue.

💡 In simple terms:

A Client Relationship Manager at Zorgers ensures that patients and families receive the best home healthcare service while maintaining strong relationships and coordinating care smoothly.

Office Address

Zorgers Home Health Care

Orchid Business Park, Near Subhash Chowk,

Central Park II, Sector 48, Gurugram, Haryana.