Operations Executive

• Act as the primary point of contact for clients, providing timely updates on the status of their applications and addressing queries via calls, emails, and messages
• Manage and track multiple client cases, ensuring all information is updated accurately in internal systems and Excel trackers
• Maintain well-organized digital records, including documentation, application details, and communication history
• Perform data entry, validation, and regular audits to ensure completeness and accuracy of records
• Coordinate with internal departments to facilitate smooth processing and resolve any delays or discrepancies
• Monitor deadlines and follow up proactively to ensure timely completion of each case
• Prepare daily, weekly, and monthly reports on case progress, pending actions, and overall workflow status
• Identify process gaps or inefficiencies and suggest improvements to enhance productivity and turnaround time
• Ensure strict adherence to company policies, documentation standards, and confidentiality requirements
• Handle administrative tasks and provide operational support to the team as needed

Additional Expectations:

• Maintain a high level of accuracy and attention to detail.
• Ensure timely communication and coordination between departments.
• Uphold company confidentiality and data privacy standards.
• Show initiative and responsibility in handling operations-related tasks independently.
• Basic Knowledge of MS Word, MS Excel

 Salary: INR 16,000 - INR 18,000/ month