Operations Manager

Job Title: Operations Manager – Large-Scale Technology (Mobile/Web App, AI and Analytics based) Projects

 Location: Mohali (Punjab)

Role: Contractual - (10-12 Months)

Role Overview:

We are looking for an experienced Operations Manager to oversee day-to-day execution of large-scale IT and e-Governance projects. This role involves ensuring operational efficiency, managing multi-disciplinary teams, and rolling out complex projects that involve mobile applications, large data collection systems, and government digital platforms.

Key Responsibilities:

• Manage operational aspects of large-scale IT and e-Governance projects.
• Lead cross-functional teams and coordinate between technical, field, and administrative units.
• Roll out and manage at least one similar large-scale project from initiation to completion.
• Implement mobile/tablet-based data collection systems for surveys, censuses, and research.
• Oversee AI-enabled quality assurance, validation, and analytics for large datasets.
• Manage backend systems, dashboards, and real-time reporting tools for project monitoring.
• Liaise with government agencies, vendors, and stakeholders to ensure timely delivery.
• Track KPIs, prepare operational reports, and ensure compliance with project objectives.

Required Qualifications & Experience:

• Minimum 10 years relevant experience, with 5+ years in large project operations management.
• Educational Qualification: BE/B.Tech / MCA.
• Strong background in IT project operations, preferably in e-Governance or large data programs.
• Demonstrated ability to lead multi-location teams and deliver under tight deadlines.
• Excellent coordination, problem-solving, and stakeholder management skills.
• Must be proficient in reading, writing, and speaking both English and Panjabi

Skills & Competencies:

• Strong leadership and team management abilities.
• Excellent planning, organizational, and execution skills.
• Ability to manage budgets, resources, and timelines effectively.
• Strong problem-solving and decision-making capabilities.
• Excellent communication and stakeholder management skills.
• Proficiency in project management and reporting tools.
• Adaptability to dynamic project requirements and challenging field environments.
• Knowledge of quality assurance, monitoring, and evaluation processes.