Restaurant Manager

A restaurant manager is expected to greet guests, ensure a positive dining experience and oversee front and back-of-house operations. They will also be expected to respond to customer complaints and resolve issues, monitor employee performance and provide coaching and feedback.

Responsibilities:

• Supervise daily restaurant operations
• Provide excellent customer service and resolve complaints
• Train, schedule, and support restaurant staff
• Monitor food quality and service delivery
• Manage inventory and supplier relationships
• Ensure compliance with health and safety standards
• Track expenses, monitor budgets, and reduce costs
• Lead by example and promote a positive work environment

Qualifications:

• Relevant qualification in hospitality management or equivalent experience
• Proven track record as an experienced restaurant manager
• Exceptional leadership and communication skills
• Strong organisational and management skills
• Competency with POS systems and back-end restaurant management software
• Understanding of workplace health and safety and food hygiene
• Ability to handle high-pressure situations and solve problems quickly
• Passion for delivering excellent customer service