Retail Sales Executive

Key Responsibilities:

* Greet and assist customers warmly, ensuring a welcoming and memorable experience

* Prepare and serve coffee, beverages, and assist in plating bakery items as per standard recipes

* Guide customers through the menu and suggest suitable items, including hampers and celebration cakes

* Upsell and promote special offers, new products, and festive hampers

* Handle billing and operate POS system accurately

* Maintain cleanliness and hygiene across the service and seating area

* Ensure proper display of bakery products and timely replenishment

* Coordinate with kitchen staff for order fulfillment and customization requests

* Follow all brand SOPs for service, grooming, and food safety

Requirements:

* 0-2 years of experience in retail, hospitality, cafe, or bakery environment

* Basic knowledge of coffee preparation and cafe operations (training will be provided)

* Good communication skills and a friendly, customer-first attitude

* Ability to work in shifts, weekends, and festive seasons

* Passion for food, coffee, and delivering quality service