Sales Coordinator

Designation: Executive - Sales (Backend support to New Business Development Team, mainly includes contacts to existing customers over phone & email)

Experience: 1-2 years of experience

Qualification: B.A./B.Com./BBA/B.Sc. and/or MBA in Finance/Marketing

Gender: Preferably Female

Job Description:

• Handling any order enquiries received from existing customers through email and phone.
• Coordinate with the Billing section to book orders.
• Sending e-brochures, quotations and samples to customers.
• Follow up for monthly orders and share the 'Order acknowledgement' with the customer.
• Coordinate with the Material Planning department to confirm the tentative delivery date and follow up on daily dispatches.
• Register any customer complaints or rejections and follow up with the Quality department to resolve customer complaints.
• Forward debit note to accounts in case of rejection.
• Act as Customer Relationship Manager. Coordinate with other departments for any special customer requests.
• Follow up with the customer for payments, customer rating, and conduct an annual customer satisfaction survey.
• Collect customer details to add a new customer to the company's database.
• Reconciliation of the Financial statements of customer invoices.

Skills Required:

• Knowledge of preparing MIS reports.
• Basic Knowledge of Accounting.
• Strong communication Skills, including writing.
• Knowledge of MS Office / Excel Sheets.
• Good Mathematical Skills and the ability to work as per deadlines.

Salary: Best as per the candidature