Team Leader – BPO (E-commerce Process)
DR ITM PVT. LTD
Team Leader – BPO (E-commerce Process)
DR ITM PVT. LTD
Mohali
₹25,000 - ₹35,000 monthly
Fixed
₹25000 - ₹35000
Earning Potential
₹35,000
Work from Office
Full Time
Min. 1 year
Good (Intermediate / Advanced) English
Job Details
Walk-in Details
Job highlights
Walk-in interview
Date: 16 Dec 2025 - 30 Dec 2025 | Time: 10.00 am - 04.00 pm...See details
Urgently hiring
68 applicants
Benefits include: Flexible Working Hours
Job Description
Team Leader – Customer Support (BPO & E-commerce)Job Summary:
Seeking a Team Leader with a proven BPO background to manage customer support operations for an e-commerce process. The role involves ensuring excellent customer experience while achieving operational targets.
Responsibilities:
- Supervise a team handling inbound/outbound customer support
- Ensure adherence to BPO quality and productivity standards
- Manage e-commerce-related issues such as deliveries, cancellations, and refunds
- Conduct team meetings, training, and performance feedback sessions
- Analyze reports and implement process improvements
Qualifications:
- Graduate with relevant BPO experience
- Minimum 1 year of Team Leader experience in e-commerce BPO
- Strong analytical and leadership skills
- Experience with customer service metrics and reporting
Job role
Work location
Dr ITM Mohali, Sector 67, Sahibzada Ajit Singh Nagar, Punjab, India Mohali
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
Skills
Domestic BPO, English typing, English speaking, English writing, Communication, International BPO, Non-Voice Process, Voice Process, Non-Voice/Chat Process
English level
Good (Intermediate / Advanced) English
Gender
Any gender
Walk-in interview details
Apply for the job and call HR to confirm your interview
Date
16 Dec 2025 - 30 Dec 2025
Time
10.00 am - 04.00 pm
About company
Name
DR ITM PVT. LTD
Address
Dr ITM Mohali, Sector 67, Sahibzada Ajit Singh Nagar, Punjab, India Mohali
Job posted by DR ITM PVT. LTD
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