Team Leader - Operations

Job Title: Team Leader – Counselors & AI Specialists

Department: Sales / Admissions / Customer Success

Location: Work from Office

Reports To: Sales or Operations Manager

About the Role:

We are seeking a proactive and goal-oriented Team Leader to manage a dynamic team of Counselors and AI Specialists. The ideal candidate will be responsible for driving performance, ensuring consistent achievement of demo booking and conversion targets, and maintaining a positive, high-energy team culture.

You will play a key role in bridging human expertise with AI-powered engagement, helping the team deliver impactful conversations and exceptional customer experiences.

Key Responsibilities:

• Leadership & Team Management:
• Lead, mentor, and motivate a team of Counselors and AI Specialists to achieve daily, weekly, and monthly targets.
• Set clear expectations, monitor performance, and provide coaching and feedback to enhance results.
• Foster a culture of accountability, learning, and collaboration.
• Performance & Operational Excellence:
• Track team KPIs such as calls made, demos booked, conversions, and customer satisfaction.
• Identify performance gaps and implement effective action plans to improve productivity.
• Ensure high-quality communication and consistency across both counselor and AI interactions.

Training & Development:

• Conduct regular training sessions and performance reviews to upskill team members.
• Collaborate with product and marketing teams to enhance pitch quality, sales scripts, and AI engagement workflows.

Reporting & Insights:

• Analyze daily and weekly reports to track performance trends.
• Provide actionable insights and recommendations to senior management.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• 6 months + of experience in team leadership within sales, counseling, or admissions roles.
• Proven record of achieving and exceeding performance targets.
• Excellent communication, leadership, and interpersonal skills.
• Strong analytical mindset with the ability to make data-driven decisions.
• Familiarity with CRM systems and AI-based customer engagement tools is a plus.

What We Offer:

• A dynamic, growth-oriented work environment.
• Opportunity to lead and shape a high-performing sales team.
• Attractive compensation package with performance-based incentives.
• Continuous learning and fast-track career growth opportunities.