Telecaller Cum Counselor

📞 Key Responsibilities

Telecalling & Lead Management

• Make outbound calls to prospective clients and respond to inbound inquiries.
• Generate leads, follow up with interested clients, and schedule appointments for senior counselors/consultants.
• Maintain accurate calling reports, client follow-ups, and update client information in the CRM/system.

Counseling & Conversion

• Explain company services related to immigration, visas, or overseas programs.
• Counsel clients based on their profiles, interests, and requirements.
• Assist clients in understanding options and help convert leads into successful enrollments.

Customer Care & Targets

• Provide professional and courteous customer service in calls and follow-ups.
• Achieve monthly calling and conversion targets set by the organization.

🎯 Required Skills & Qualifications

• Education: Minimum 12th pass; Graduate preferred.
• Communication: Good verbal communication in English, Hindi & Punjabi (or relevant regional languages).
• Counseling Skills: Ability to convince, advise, and counsel clients effectively.
• Computer Skills: Basic computer knowledge (MS Office; CRM experience is a plus).
• Attitude: Positive, target-oriented mindset with a professional approach.

📅 Experience & Benefits

• Experience: Fresher or up to ~2 years in telecalling, counseling, customer service, or related roles.
• Benefits:
• • Attractive salary + incentives
• • Training and growth opportunities
• • Friendly, supportive work environment

📍 Work Environment

• Full-time position, in-office in Mohali, with targets and performance metrics.