Telesales Executive

Job Summary

We are looking for an enthusiastic Tele Sales Executive to generate sales through outbound and inbound calls. The role involves understanding customer needs, promoting products or services, closing sales, and maintaining strong customer relationships while meeting sales targets.

Key Responsibilities

Make outbound calls to potential and existing customers

Handle inbound customer inquiries and convert them into sales

Explain products/services clearly and professionally to customers

Identify customer needs and recommend suitable solutions

Achieve daily, weekly, and monthly sales targets

Maintain accurate customer records in CRM or sales systems

Follow up on leads and pending sales

Handle customer objections and complaints professionally

Coordinate with sales and support teams for order processing

Stay updated on product knowledge and promotions

Required Skills & Qualifications

Graduate / Diploma / 12th Pass (as per company requirement)

Proven experience as a Tele Sales Executive or similar role (preferred)

Excellent communication and persuasion skills

Ability to handle rejection and work under pressure

Basic computer knowledge (MS Office, CRM tools)

Strong listening and problem-solving skills

Preferred Skills

Experience in B2B / B2C telesales

Multilingual ability (an advantage)

Knowledge of CRM software

Customer-oriented mindset

Key Performance Indicators (KPIs)

Number of calls made per day

Conversion rate

Revenue generated

Customer satisfaction

Working Conditions

Office-based role

Fixed working hours with performance-based incentives