Waiter / Steward

Job Description – WaiterPosition: Waiter

Department: Food & Beverage Service

Location: As per organisational requirement

Employment Type: Full-Time

About the RoleWe’re looking for a frontline hospitality champ who can deliver smooth service, sharp coordination, and that “wow” experience guests rave about. Think of this role as the customer-experience engine of the restaurant—high energy, high impact.

• Key ResponsibilitiesGreet customers with confidence and positive energy.
• Present menus, take accurate orders, and ensure timely delivery of food & beverages.
• Maintain complete knowledge of the menu, specials, and ingredients—be the in-house walking menu.
• Coordinate with kitchen and service teams for seamless operations.
• Ensure cleanliness and readiness of tables, cutlery, and service areas.
• Handle billing, payments, and POS operations with accuracy.
• Respond to guest queries and feedback with a solution-driven approach.
• Follow hygiene, grooming, and service standards consistently.
• Required Skills & ExperienceMinimum 1–2 years of experience in restaurant service (freshers with strong communication may also apply if needed).
• Strong interpersonal and communication skills—guest interaction is the core KPI.
• Ability to multitask during rush hours without breaking a sweat.
• Basic understanding of food & beverages, table setups, and service etiquette.
• Familiarity with POS systems is a plus.
• Preferred QualitiesPolished grooming and a guest-first attitude.
• Quick thinker with proactive problem-solving skills.
• Team player who keeps service flow agile and efficient.
• Ability to stay calm when the restaurant hits peak-hour chaos mode.