Receptionist / Front Office Executive

JOB DESCRIPTION

Receptionist

1.    Job Title                          :-     Receptionist   

2.    Department                    :-     Reception “Front Desk”                          

3.    Gender Preference         :-         Male & Female  

4.    Age Preference               :-         18- 30 Year

5.    Pay Structure                :-         10-18000/ Month       

6.    Headquarter / Area        :-         Gosainganj Lucknow

7.    Companay                      :-         R S Medical Centre Group OF RSMC Critical Care (P) Ltd

JOB BRIEF            

The Hospital Receptionist is responsible for welcoming patients and visitors, managing registrations and appointments, handling inquiries and calls, and coordinating with hospital departments to ensure smooth front desk operations and a positive patient experience.

PRIMARY RESPONSIBILITY

1.     Welcome and guide patients and visitors

2.     Manage patient registration and appointments

3.     Handle phone calls and inquiries professionally

4.     Coordinate with departments for smooth admission process

5.     Maintain records and front desk documentation

6.     Ensure clean, organized, and professional reception area

EDUCATION

Minimum Education                         :- Any Graduate

Technical Education                        :- MS Excel, MS Word, Computer Knowledge                   

EXPERIENCE

Minimum Experience                        :- 1-5 Years as Same Department             

Other Benefits

Performance-based Increment as per hospital policies

           Medical Facilities / Health Support as per company norms

Training & Career Growth Opportunities           

BEHAVIROUAL & TECHNICAL SKILLS

1.     Polite and professional communication

2.     Patient-friendly and empathetic attitude

3.     Good listening skills

4.     Presentable personality

5.     Ability to handle pressure calmly

6.     Team coordination and discipline

7.     Technical Skills – Hospital Receptionist

8.     Patient registration and appointment handling

9.     Basic computer knowledge (HIS, MS Office)

10. Call handling and intercom management

11. Record maintenance and documentation

12. Basic billing coordination knowledge