Admission Counsellor

Role Overview 

As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide 

parents through the purchase journey, and maximise lifetime value via strategic upselling and 

cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team 

that drives the company’s primary revenue engine. 

Key Responsibilities 

Area 

Lead Engagement & 

Conversion 

Upsell & Cross-Sell 

Product Mastery 

Pipeline Management 

Customer Experience 

What You’ll Do 

Call, WhatsApp, and email inbound leads; perform needs analysis; 

convert prospects to paying customers for flagship courses. 

Recommend advanced programs, bundles, and learning toys to existing 

users; achieve monthly revenue targets. 

Develop deep knowledge of pedagogy, outcomes, and success stories to 

deliver confident, consultative pitches. 

Maintain accurate CRM records; track follow-ups, deal stages, and daily 

call metrics for clear reporting. 

Provide empathetic, solution-oriented support; resolve queries and 

coordinate with support teams when needed. 

Market Feedback Loop Share insights with marketing, product, and activation teams to sharpen 

campaigns and user journeys. 

Key Performance Indicators (KPIs) 

Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups). 

Lead Conversion Rate: 15–20% of qualified leads converted to paying customers. 

Monthly Revenue Target: Achievement of assigned sales quota through enrollments. 

Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead 

leakage. 

Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles. 

Customer Satisfaction: Positive feedback scores from parents post-enrollment. 

Must-Have Qualifications 

• Fluent English & Hindi; clear, engaging phone presence. 

• Candidate should have graduate pass out form any field  

• 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or 

digital products preferred). 

• Proven record of hitting monthly revenue / conversion targets. 

• Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 

pm). 

• Proficient with CRMs, spreadsheets, and virtual meeting tools. 

• High empathy, consultative mindset, and strong objection-handling skills. 

Experience in the EdTech sector is a significant plus. 

Nice-to-Have 

• Familiarity with early-years education or parenting products. 

• Exposure to outbound call campaigns or dialer systems. 

Knowledge of upsell/cross-sell frameworks and data-driven selling.