Admission Counsellor

Purpose of the role:

Academic Counsellor / Student Admission Officer Support (AOS) is responsible for counselling, enrolling, onboarding and offering overall delightful journey to the students.

Shift Timing: Morning (7-4PM), Afternoon (12-9PM)

Weekly off: Any day in weekday (Sunday working)

You are expected to:

1. Contribute towards revenue generation by working on the sales targets, by selling/upselling/cross-selling the company's exclusive range of educational courses to the existing and prospective students and parents through personal counselling, telephone calls and emails and other means of communication.

2. Ensure collection of outstanding fees from parents within the specified time.

3. Ensure a smooth student journey from start to end at Mahesh Tutorials by taking care of associated administrative activities.

4. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents and, addressing their concerns by offering a quick resolution.

5. Ensure adherence to internal processes and compliances.

To be successful in the role you are required to have:

1. An ability to handle students and parents in a calm, empathic & patient manner, along with strong sales persuasion skills.

2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to Sales & Services.

3. Fluency in communication of English.