Altice Inbound Process Executive

Altice Inbound Process



20100 CTC

350 Esic deduction

1600 Transport deduction

18150 Inhand + 4000 Night shift allowance

22150 total Inhand salary

+ Client incentives

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Apart from salary once they complete 90 days they are eligible for eClerx incentive

Quarterly 9000/-

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Home pickup and Home drop

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Medical insurance upto 3 Lakhs

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Shift Time : First login 4:30 pm

Last login 1:30 am (in between any 9hr shift)

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3 simple rounds of interview. 1 day selection.

Educational Qualification - Graduation - Freshers Welcome ( Good English is must)

Experience Required - International BPO Preferred

Work Location - Multiple

Work From Office - In office Mode

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
• Provide accurate information on products/services to customers through effective communication skills.
• Manage multiple tasks simultaneously while maintaining high levels of accuracy and efficiency.
• Escalate complex issues to senior team members or supervisors when necessary.

Desired Candidate Profile

• 0-5 years of experience in BPO industry with expertise in CSR (Customer Service), Customer Care, Customer Handling, Customer Relationship management.
• Bachelor's degree in Any Specialisation
• Strong knowledge of Voice Process, Solving Queries, Customer Management, Complaint Handling, Customer Complaints, Customer Service Management, Customer Satisfaction .