Regional Collections Manager- Debt Collection

1. Collections Strategy & Execution:

• Develop and implement robust regional debt collection strategies across all channels (digital, contact centre, and field).
• Drive performance metrics including recovery rates, delinquency ratios, and cost-to-collect.

2. Team Leadership & Operational Oversight:

• Lead and manage large teams including field collection agents, contact centre executives, and digital operations.
• Monitor productivity and provide coaching, performance feedback, and escalation support.

3. Client Relationship Management:

• Maintain and grow strategic relationships with existing clients.
• Act as a key point of contact for client escalations, performance reviews, and business planning.

4. Compliance & Risk Management:

• Ensure adherence to regulatory norms, internal policies, and audit requirements.
• Monitor risk indicators and proactively address potential compliance or reputation issues.

5. Technology & Process Improvement:

• Collaborate with product and technology teams to enhance collection tools and platforms.
• Identify opportunities for automation, digital outreach, and data-driven decision-making.

• Experience: Minimum 12 years of experience in debt collections, with leadership experience in managing large, multi-channel teams.
• Expertise: Strong understanding of collections across unsecured and secured loan products.
• Leadership: Demonstrated ability to lead cross-functional teams and manage P&L.
• Communication: Excellent interpersonal, negotiation, and client-handling skills.
• Tech-Savvy: Familiarity with digital collection tools, CRMs, dialers, and analytics platforms.