The Relationship Manager is responsible for taking care of customers throughout the purchase journey. The relationship Manager uses his knowledge, expertise, and experience to understand customer’s needs to help them make the best choice. The RM strives to exceed customer expectations by providing a stipulated and seamless experience throughout the customer purchase journey.

 Job Accountability

·      Act as a single point of contact for customers and provide a delightful experience to them throughout their purchase journey

·      Adhere to SOS guidelines at all times

·      Assess and understand customer needs, facilitate the decision-making process on the model being considered, guide on finance options available, and explain value-added services and their benefits

·      Focus continuously on lead generation, and efficient event planning by maximizing territory coverage and managing referrals

·      Value and respect the customer’s time and treat the customer’s data with the utmost confidentiality

·      Capture complete, accurate customer details on SalezTrac APP with the next follow-up appointment mentioned

·      Ensure all customer queries are answered in detail, accurately & patiently, and ensure customers understand processes being followed completely

·      Ensure demonstration and test drive for all inquiries and home visits where required

·      Ensure customer docket is filled completely, while clearly mentioning tentative date for delivery and other commitments as per the customer requisites (as per MSIL guidelines)

·      Be well-groomed at all times and ensure that the customer is greeted cheerfully and politely

·      Strive to achieve sales and value-added services target as assigned by Senior Relationship Manager

·      Diligently complete paperwork associated with all customer interactions. Ensure transparent communication of deal and document-related details.

·      Personally ensure delightful and timely delivery as per the commitment made to the customer

   Requirements and skills 

·      Basic understanding of automobile products (Both Maruti Suzuki India Limited and competitors)

·      Basic understanding of vehicle financing and service schedules

·      Should have a customer-focused approach and empathy towards customer grievances

·      Should be tech-savvy and able to handle digital equipment/tools used to improve productivity and efficiency

·      Detailed understanding of Values and Standards

·      Should be fluent in the local language and English

·      Should have basic computer skills

·      Qualification: Preferably Graduate. Desired: Diploma in Marketing /Sales

·      Overall experience: 0-5 years in sales

·      Should possess a valid driving license

·      Preferable age:20-27 years

·      Fresher / 1-2 years of sales experience in Sales Automobile dealership, Consumer durable stores, Banking, Telecom, etc.