Back Office Cum Non Voice Process Executive (US Process)

Job Description:

In this role, you will be the first point of contact for customers, providing assistance via, email, live chats, social media channels. Your primary responsibility is to resolve customer inquiries and issues, ensuring a positive experience. Utilize your strong communication and problem-solving skills to address customer needs efficiently. Collaborate with internal teams to escalate and resolve more complex issues. Join us in delivering top notch customer support and maintaining high levels of customer satisfaction.

Job Specification:

• Minimum qualification required is 12th pass.
• Candidates must have good verbal and written communication skills in English.
• Basic knowledge about computers and MS Office & Excel.
• Familiarity with social media platforms and tools.

Night Shift: 10:00 PM - 7:00 AM or 9:00 PM - 6:00 AM or 7:00 PM - 4:00 AM