Back Office Executive

Role Summary

Responsible for end-to-end back office coordination covering service support, after-sales operations, GeM tender participation, and company documentation to ensure smooth execution of projects and client commitments.

Key Responsibilities

Service & After-Sales Support

• Coordinate service requests, installations, and complaint resolution
• Track AMC/CMC contracts, warranty cases, and service schedules
• Liaise with technical teams for timely closure of tickets
• Maintain service records, reports, and client communication logs
• Ensure high customer satisfaction and response time compliance

GeM Tender Participation

• Monitor GeM portal for relevant bids and opportunities
• Prepare and upload bid documents, compliance sheets, and attachments on Government e Marketplace
• Coordinate with internal teams for technical and commercial inputs
• Track bid status, clarifications, and post-bid actions
• Maintain repository of standard tender documents

Documentation & Coordination

• Prepare quotations, agreements, purchase orders, and invoices
• Maintain organized records of contracts, certifications, and approvals
• Handle correspondence with clients, vendors, and authorities
• Support project documentation and reporting requirements
• Ensure compliance with company processes and timelines

Required Skills

• Strong documentation and organizational ability
• Familiarity with government tender processes (preferred)
• Good communication and coordination skills
• Proficiency in MS Office, email drafting, and spreadsheets
• Ability to handle multiple tasks and deadlines

Preferred Qualifications

• Graduate in any discipline (Commerce / Management preferred)
• 13 years experience in back office, operations, or tender support
• Experience with service coordination or IT/system integration firms is an advantage