Banking Collection Telecaller - Outbound

elecalling: Make outbound calls to customers with overdue loan payments to initiate collection efforts.

Customer Interaction: Interact with customers in a courteous and professional manner, understanding their financial situations and negotiating repayment terms.

Payment Follow-Up: Follow up with customers to ensure timely repayments and maintain accurate records of interactions and payment commitments.

Collections Targets: Achieve individual collection targets set by the team lead or collection manager.

Customer Assistance: Provide support and assistance to customers in resolving their payment-related queries or concerns.

Compliance: Adhere to the legal and regulatory guidelines related to collections and ensure ethical and fair collection practices.

Customer Data Management: Update and maintain customer records and payment information in the collection management system.

Reporting: Provide regular updates on collection activities and performance to the team lead or collection manager.

Team Collaboration: Collaborate with the Tellecalling team, collection managers, and other cross-functional teams to share insights and improve collection strategies.

Quality Assurance: Ensure accuracy and completeness of data entered in the collection system and compliance with the organization’s policies.