Banking Customer Service Executive

Hiring for Customer Service Executive – US Banking Voice Process



Location: Malad & Thane

Start Date: Immediate

Working Days: 5 days a week with 2 rotational offs

Shift: Rotational Night Shifts (US process)

Job Description:

We are hiring Customer Service Executives for a US Banking Voice Process. The role involves handling customer queries related to banking services over calls, ensuring high-quality customer support and resolution within defined timelines.

Key Responsibilities:

• Handle inbound and outbound customer calls
• Resolve queries related to banking products and services
• Maintain accuracy and compliance as per process guidelines
• Deliver excellent customer experience on every interaction

Eligibility Criteria:

• HSC/Graduate Mandatory
• Minimum 1 year of experience in International Voice Process
• Excellent verbal communication skills
• No compliance issues (required for bonus eligibility)
• All experience and educational documents mandatory

Salary and Benefits:

• Salary up to ₹35,000 in-hand
• Fixed allowance of ₹1,500
• Performance-based incentives
• One-way transportation provided

Retention Bonus:

• ₹50,000 after first 6 months
• ₹50,000 after next 6 months
• Option to receive ₹1,30,000 lump sum after 1 year

Interview Process:

AMCAT → VNA → Operations Round

How to Apply:

 Call or WhatsApp on Trupti Barthwal- 8104026452