Banking Customer Support Associate

Hiring for International US Banking Process

Job Title:Customer Service Associate – US Banking Voice Process

Location: Goregaon / Thane

Process: US Banking – Customer Service (Voice)

Shift: Rotational Night Shift (US Shift – 5 PM to 9 AM window in between any 9hrs Shift)

Working Days: 5 days a week with 2 rotational offs

Role Overview:

We are hiring Customer Service Associates for a leading US Banking process. This is a pure voice role requiring strong communication skills and the ability to handle international customers efficiently.

Key Responsibilities:

• Handle inbound customer queries related to banking services
• Assist customers with account-related information such as balances, interest rates, and fees
• Address and resolve concerns related to suspicious transactions and account security
• Support customers with transaction reversals and reissuance of debit/credit cards
• Deliver high-quality customer service while adhering to compliance and process guidelines

Eligibility Criteria:

• HSC with minimum 18 months of experience in voice process
• Graduates with minimum 12 months of experience in voice process
• Excellent verbal communication skills are mandatory
• Comfortable working in rotational night shifts (US process)

Compensation:

• HSC + 18 months experience: Up to 5.5 – 6 LPA
• Graduate + 12 months experience: Up to 8 LPA

(Salary offered will be based on last drawn salary and total years of experience)

Documentation Requirements:

• All previous employment documents (Offer letters, Relieving letters)
• Salary slips and bank statements
• Educational documents (All semester marksheets)
• EPFO service history

Contact:

Trupti Barthwal – 8104026452