Designation: Associate Customer Support

Process – Cibil Related

Location: Tech Mahindra BPS, Oberoi Garden Estate, Off. Saki Vihar Road, Chandivali, Andheri (East), Mumbai 400072

Shift Timing:

Girls : 8AM - 8PM (Any 10 hours)

Boys : 8 AM – 11PM (Any 10 hours)

5 days working, 2 rotational off

Roles and responsibilities:

1. Work in back-office operations team to process the enquires / requests / complaints from clients within defined timeline

2. Detail oriented, thorough in analyzing and interpreting data

3. Agility to learn and work in cross domain process

4. Ability to achieve daily / weekly / monthly KPIs

5. Proven knowledge of computer operating systems i.e. MS-Excel along with good keyboard skills

6. Experienced in BFSI/trading industry

7. Ability to work collaboratively with other team members

8. Good written communication skills with email experience

9. Be punctual & discipline

Qualification:

1. Min. 1 year of experience in back office / similar roles in BFSI Industry

2. Graduate in any domain

Salary

12- 23 months: CTC 3,00,850(23,292/- in hand)

24-36 months: CTC 3,29,950 (25,579/- in hand)

36 months + : CTC 3,59,050(27,865/- in hand)